UTC-ALERT Frequently Asked Questions
- What changed for UTC-ALERT as of Spring Semester 2023?
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- The new Safe Mocs app is now available. This provides an additional pathway to keep you informed.
- In addition to alerting, the Safe Mocs app contains information on safety plans, campus maps, student resources, and more.
- You can download the Safe Mocs app on Google Play (Android) or on the Apple App Store.
- Parents and community partners are welcome to download the Safe Mocs app, as well.
- I was registered already. Do I need to do anything?
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Yes, students should check that their mobile phone number is correct on your MyMocs account. Employees should log-in to UTC-ALERT directly to check that your account exists and check the mobile phone number(s) listed.
- How can I get more information once I receive a UTC-ALERT via SMS text message?
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Due to the limitations of SMS text messaging, UTC-ALERT messages will be brief and contain vital and immediate information. If necessary, more information will be made available through the other forms of communication available to the University, including messages posted to www.UTC.edu, campus emails, official @UTChattanooga social media accounts, and UTC Learn.
- Can my parent or guardian be added to receive UTC-ALERT messages?
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Yes, users can have a total of three mobile phone numbers and three personal email addresses for themselves, family, or others. After signing in, look under the My Account tab, click to add mobile number, email address, or both. In addition to SMS text messages, we encourage you to download the Safe Mocs app for Android or Apple devices. This app allows notifications to be sent to an unlimited number of devices.
- Will I get advertising or charges for receiving UTC-ALERT messages?
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UTC-ALERT does not distribute advertising or other promotional content.
UTC-ALERT users pay no fees, other than any individual fees associated with their cell carrier.
- Have additional questions?
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Email us for assistance: [email protected]
